FREE SHIPPING FOR ORDERS OVER €40 IN EUROPE
FREE SHIPPING FOR ORDERS OVER €40 IN EUROPE
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FAQ

  • How can you pay for your purchases ?
    • CREDIT CARD

      • You can pay for your purchases on our site by credit cards with Stripe (Visa, Mastercard, Debit Card, etc.). We do not charge any additional fees for credit card payments. We use the 3D secure protocol which offers an additional security guarantee for any online payment
      PAYPAL
      • You can also use Paypal, the most secure way to make payments over the Internet. To use Paypal, you must create an account, you can do it here
      INVOICE
      • If you wish to pay by invoice, please contact us by e-mail at info@mazingnzela.com. We will deal with the matter as soon as possible and will send you the goods as soon as payment has been received.
      Do you want to make a return ?
      • Visit our "Returns" page.
       I have not received a confirmation email for my order and/or my customer account:
      • Sometimes this type of email can arrive in your spam. We invite you to check your spam box, if the email in question is not present, contact us via our "Contact" page.
      Did you receive the items I returned ?
      • When you return merchandise, we contact you within 48 hours of receiving your package to confirm its receipt and proceed with the refund or exchange.
      Has my order been shipped ?
      • You will receive an e-mail once the order has been shipped.
      My payment was refused :
      • If your order has been cancelled because your payment has been refused, we invite you to contact your bank directly to check that you have sufficient funds.
      • If you can't find the answer to your questions, please contact us at info@mazingnzela.com