Shipping policy

SHIPPING:

Orders are shipped from one of our two locations:

- SWITZERLAND Warehouse
  Shipping within two (2-5) business days after receipt of payment.

- GERMANY Warehouse
  Shipping within two (7-15) business days after receipt of payment.

Please note the shipping location as duties and taxes will vary depending on the origin warehouse of the product and your delivery location.

The purchaser is responsible for the shipping costs associated with the delivery of products purchased on mazingnzela.com, as specified within the order confirmation.

Unfortunately, MAZING NZELA is not responsible for any duties and/or customs fees charged on international orders.

Purchases cannot be shipped to P.O. boxes or APO/FPO addresses at this time.

PROCESSING:

Orders are processed and delivered Monday through Friday, excluding holidays. While MAZING NZELA strives to offer the highest quality service and packaging, there may be unforeseen delays beyond our control. MAZING NZELA is not responsible for unanticipated delays.

INTERNATIONAL ORDERS:

MAZING NZELA offers worldwide shipping options.

Unfortunately, MAZING NZELA is not responsible for any duties and/or customs fees charged on international orders.

TRACKING:

A shipping confirmation email will be sent to the purchaser as soon as the order has been shipped. MAZING NZELA will provide tracking numbers within the shipment notification email when the order has left our distribution center. For any questions regarding the delivery of your purchase, please contact: info@mazingnzela.com

CHANGES/CANCELLATIONS:

If you wish to cancel or modify your order, please email us within 24-48 hours at: info@mazingnzela.com. MAZING NZELA will make every effort to accommodate your request. However, once an order has been processed for shipment, we are unable to modify or cancel the order.